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Accidentally changed prepaid plan from $25 promo plan to multi-line and lost service

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Accidentally changed prepaid plan from $25 promo plan to multi-line and lost service

I was planning on adding another line to take advantage of the $25 promotional plan and add another line.

As soon as I did that I lost service and it asked me to pay $35.

So I switched back to single line and it still asks me to pay $35, even though I already paid the $300+ for the whole year.


How do I fix this?

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Message 1 of 9
ACE - Sage

Re: Accidentally changed prepaid plan from $25 promo plan to multi-line and lost service

🤦‍♀️  The $300 promotion is a single line offer.  You cannot create a multi line account. 

Call AT&T and ask really nice for them to fix it for you.   

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 2 of 9
Administrator

Re: Accidentally changed prepaid plan from $25 promo plan to multi-line and lost service

Hi @kylelamse,

 

We appreciate you contacting us! Allow us to assist.

 

In order to assist you with this, we encourage you contact us by dialing 611 from your device, or contacting 800-901-9878. We look forward to hearing from you!

 

Collin, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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Message 3 of 9

Re: Accidentally changed prepaid plan from $25 promo plan to multi-line and lost service

Hi,  

Was this problem resolved? I'm going through the same problem and they said they couldn't refund me of the $300 I paid for the year. 

Message 4 of 9
ACE - Sage

Re: Accidentally changed prepaid plan from $25 promo plan to multi-line and lost service

@chrisrsalas   What?    What exactly did you do? Once you pay for that $300 plan that’s it it’s for 12 months you don’t touch it. You don’t try to change it, you can’t join a multi line (won’t allow it) you don’t try to take a month off, 300 bucks 12 months that’s it. 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 9

Re: Accidentally changed prepaid plan from $25 promo plan to multi-line and lost service

before, I grabbed this offer, I asked someone from customer service if I can make this promo to multi-line and he said yes. So I went ahead and paid $329 and had my single line account activated but I also accidentally converted it to multi-line, which forfeited my one year payment. I am still waiting from AT&T to have my case resolved but they activated my service today (without the data though).

Message 6 of 9
ACE - Sage

Re: Accidentally changed prepaid plan from $25 promo plan to multi-line and lost service

See earlier post and it’s reply.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 9
Contributor

Re: Accidentally changed prepaid plan from $25 promo plan to multi-line and lost service

Yes. After calling them several times I got them to refund the $300, convert my account back to a single line with the promotion, and I had to pay the $300 again to use the service.

 

It was such a pain and I had to call several people because they wanted me to wait 5 days without phone service until they reactivated the account. 

Message 8 of 9

Re: Accidentally changed prepaid plan from $25 promo plan to multi-line and lost service

My case is still unresolved. They still would wouldn’t refund me even if I continued using the multi line service.

Message 9 of 9
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