01-12-2019 3:48 PM
Hello @Pbougeus and thanks for reaching out to the AT&T community for answers!
We definitely understand the importance of having the caller ID on your device.
At this moment, the caller ID feature is not available for prepaid or GoPhone services. At times when making outbound calls, it will appear as "Unknown" or "Wireless Caller" on the recipient's device. We do apologize for the inconvenience this may have caused you.
Don't hesitate to reach back to us in the future for any questions, and you have a great weekend!
Dwight, AT&T Community Specialist
01-12-2019 4:12 PM
01-12-2019 5:06 PM
The one that says “unknown” said that before it was on a prepaid plan, whereas a phone that was on the same gave a name. Just saying it makes no sense which ones give caller id.
Are you saying one of your lines on prepaid DOES show caller ID?
Either way, debugging the issues on your previous account is pretty much a non-solvable issue at this point...
01-12-2019 5:29 PM
01-12-2019 6:15 PM
Hello there, @Pbougeus!
While Caller ID isn't available for prepaid service, it's possible that experiences with the feature may vary slightly depending on the device.
We hope you enjoy the rest of your day!
Lar, AT&T Community Specialist
01-12-2019 6:45 PM
We had 2 phones, both with the same name on the account. The one purchased first has always showed a name. The one purchased later has always showed unknown. Each has a prepaid account now, and caller id has not changed. Just wondering why it can’t be changed to reflect the name of the owner. Is that just a flaw in the system?
Sorry, that's a long answer for a yes/no question. I'll reword this, are you saying one of your lines on AT&T prepaid does show Caller NAME ID?
To test this, they MUST call a number that does NOT have them in the contacts.
Here's why: Any caller who calls my cellphone who has their number in my contacts, will show what's in my contacts app; so if I have "doofus" for their name with their number (in my contacts) then that's what pops up, even if they show up as "Fred Smith" when they call landlines with Caller NAME ID.
To be clear, your (the caller) Caller Name ID info at the recipient's end is NOT related to the type of phone you are calling from, it's related to the caller's line/number config and (of course) if the recipient has the ability to see Caller Name ID on their phone.