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iPhone 6s Plus


iPhone 6s Plus

Okay my bestfriend has given me her iPhone 6s Plus since she had gotten an 8 Plus. So it is an AT&T phone , and 2 weeks ago I had ordered a SIM card to turn my phone on because the phone is currently not on. So they told me there was a problem with my order I had called twice and I had never spoke to anyone or a representative. So I went and cancelled my order. So i wanted to know what the error was I still have my order # and stuff but I need to turn on my phone so if you guys could help me that’ll be great. Because the sim was a prepaid sim , and I don’t think she had a prepaid phone I know she didn’t, so would it still work on this phone 

Message 1 of 3

Re: iPhone 6s Plus

This isnt at&t support this is a customer forum made up of other customers, your best bet is to walk into an at&t store and purchase a prepaid sim bypassing all the ordering, as losg as the phone hasnt been reported lost or stolen you can just pop in the new sim and you have a working phone after a few activation steps. as far as an error when ordering that would have nothing to do with the phone, could be a transposed credit card number, incorrect exp date on the card etc.

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Accepted by (Former Employee)
Accepted by beckyww
‎06-11-2018 3:24 PM

Re: iPhone 6s Plus

You can also purchase the sim from Walmart or Best Buy if an ATT store is not nearby.  

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