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Voice messages not showing up for days sometimes weeks

Contributor

Voice messages not showing up for days sometimes weeks

My voice messages sometimes don't show up for days and sometimes weeks ,why is that? I have iPhone 7

Thanks for any help you can give me.

 

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Message 1 of 5
Administrator

Re: Voice messages not showing up for days sometimes weeks

Hi, @Maria88,

 

We'd love to help with your voicemail. Let's reset your network settings. Go into Settings>General>Reset. You maybe prompted to enter a passcode, PIN, or pattern, depending on your security settings, to complete the process.

 

If that doesn't help, let us know if the messages are delayed on Visual Voicemail or when you dial in direct to check voicemail or both.

 

Have a great week!

 

James, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: Voice messages not showing up for days sometimes weeks

When I reset will this erase anything on my phone?

Thanks Maria88
Message 3 of 5
Administrator

Re: Voice messages not showing up for days sometimes weeks

Hello @Maria88,

 

Thank you for reaching back out to us. Let us help get you the right answer. The network reset doesn't erase anything on your phone, that would be ''factory reset''. You will most likely have to reenter your password.

Let us know if this was helpful and if you're in need of additional assistance with your voice messages.

 

Jacob, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
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Contributor

Re: Voice messages not showing up for days sometimes weeks

I did a reset network and I still can't get voice messages. What do I need to do now?

 

Message 5 of 5
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