Tutor
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4 Messages
Trying to unlock my zte blade and no place to enter the code at&t sent me
I requested the unlock code for my zte blade spark and was emailed within minutes with the code and instructions. When I put a non att Sim in the phone I don't get a box or place to input the given code. I did try to force the prompt using dialer codes but had no success. When I attempt to force the unlock code box, I had a "connection problem or invalid MMI code"
formerlyknownas
ACE - Sage
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117K Messages
5 years ago
What sim are you trying? At&t has a couple dozen MVNOs, which wouldn’t trigger the pop up.
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Androidusr1022
Tutor
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4 Messages
5 years ago
It's one for Sprint
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
Ah, well if you got the number entered and saw “unlock successful” then it worked fine. But that phone cannot work on Sprint or Verizon or their MVNOs
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Androidusr1022
Tutor
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4 Messages
5 years ago
Thank you so much. One more question, how do I unlock the phone using my at&t Sim card as that was another set of instructions given in the email?
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
They might have sent directions for no sim. Although The website does not provide an alternate for ZTE phones.
https://www.att.com/ecms/dam/att/consumer/help/2016/pdf/ATTMobilityDeviceUnlockCodeInstructions.pdf#page27
You might try t-mobile or it’s MVNO for service and might find the phone will unlock.
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Androidusr1022
Tutor
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4 Messages
5 years ago
*Using an AT&T SIM Card*
1. Insert an AT&T SIM card.
2. Power on the device.
3. Enter **983*865625#* in idle mode.
4. Select *Unlock* (left soft key).
5. The device displays "Please enter network unlock code (16 digits).
Remaining: X."
6. Enter the 16-digit unlock code.
7. Select *OK* (left soft key).
8. Select *OK* to reset the device.
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
Did that work?
If not, what step failed?
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