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Text records show messages never received

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Text records show messages never received

I have a prepaid phone and the records show incoming text messages that my phone does not display or have a record of.  How is this possible? 

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Message 1 of 6
Administrator

Re: Text records show messages never received

Good afternoon @JohnD0e.


Thank you for reaching out to us about this question.  Allow me to provide some reasons this can happen.


If there are numbers which you have blocked from calls and texts, those attempts at contacting you would still register on the network, but not on your device.  Another explanation I’ve seen is it’s possible, push notifications are being recorded as incoming sms.  If you wouldn’t mind, ate these from contacts on your device or from unknown numbers?


I hope to hear back from you.


Alex, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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Message 2 of 6
Contributor

Re: Text records show messages never received

The missing messages are from known people in my contacts.
Message 3 of 6
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Accepted by JohnD0e
‎06-15-2018 11:52 AM

Re: Re: Text records show messages never received

Good morning @JohnD0e,


Thank you for getting back with me,  I’d like to provide some more information which I’ve dug up.


From what I’ve found, this can happen, with your contacts, if your phone is either out of a service area or off when the text message is first sent.  This can also happen if you’re set on do not disturb as well as if you have these contacts block.  This last reason I doubt is the case in your situation.


I hope this explaination helps.


Alex,  AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 6
Contributor

Re: Re: Text records show messages never received

I have the same problem. I send my fiance text message and he says he replied to it. we both have  AT&T prepaid phones, It happens every so often that I don't get a text message that he has sent. There is no disruption in my cell service cause I'm at home.  I check the account history, it shows for both our numbers that the text was sent from him & received by my number, but it doesn't show on my phone.  And no I'm not using an external messaging app, software is updated, I have gone through the entire  AT&T fix it now troubleshooting procedures. I'm very frustrated. Its caused arguments with me & my fiance cause I thought I was being ignored.   AT&T SUPPORT HELP PLEASE!

Message 5 of 6
Contributor

Re: Re: Text records show messages never received

I need to get my text message records. How can i have them printed out

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