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Still havent gotten refund back to my card


Still havent gotten refund back to my card

I ordered a 600 dollar phone may 16th att cancelled my order I've talked to countless employees it was supposed to be refunded to my card within 3 business days well that was over a week ago I am so upset and disappointed right now I have been an att customer for like 8 years and 600 dollars is a lot of money for someone to just give away not only have I not received my refund but I have spent countless hours trying to get someone to help me at att


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Accepted by ATTKevin
‎06-07-2019 4:12 PM

Re: Still havent gotten refund back to my card

Hello there @Taralynndubose2!


We can help with that. We like to advise that once an order is cancelled, we release the funds back into your account in 3- 5 business days. However, the time frame of when those funds are available in your account is dependent on your bank or financial institution.


We hope this info helps.


Lar, AT&T Community Specialist

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