Tutor
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2 Messages
Not able to submit the unlock request
Hi,
I have purchased non-contract locked iPhone SE from the AT&T store last year (09/Jul/2018) and I had the prepaid connection using that iPhone from 09/Jul/2018 onwards for about one year. Now I am planning to move out of US and would like to unlock my iPhone. When I try to submit the unlock request through https://www.att.com/deviceunlock/#/, I am getting the below error in Step 3.
"Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.".
I have verified the IMEI number multiple times in my iphone, but not able to submit the unlock request successfully.
Please help me to resolve the issue and to unlock my iphone.
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hello @mramasamy,
We'd be more than happy to take a closer look into why you're experiencing this issue while submitting an unlock request. We'll be sending you a private message to request account information shortly.
Sean, AT&T Community Specialist
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wanglelele
Tutor
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5 Messages
5 years ago
I have also encountered this problem. Have you solved it? How is it solved?
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iiiiiimael01
Contributor
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3 Messages
5 years ago
i would like to unlock my phone at & t whenever i try to go to step 2 it will display a message saying i have to wait 14 days... help me please
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iiiiiimael01
Contributor
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3 Messages
5 years ago
i would like to unlock my phone at & t whenever i try to go to step 2 it will display a message saying i have to wait 14 days
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mramasamy
Tutor
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2 Messages
5 years ago
The problem was resolved by AT&T Community Specialist.
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formerlyknownas
ACE - Sage
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117.2K Messages
5 years ago
You cannot unlock a phone until it is past the return date.
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formerlyknownas
ACE - Sage
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117.2K Messages
5 years ago
@mramasamy
@wanglelele
If your phone meets all other qualifications for unlocking, and AT&T still declines to unlock your phone, file an FCC complaint online
https://www.att.com/esupport/article.html#!/wireless/KM1262649?gsi=qj1dlk
If you were getting the message that your IMEI does not match an AT&T device, and your device was replaced by warranty or insurance, AT&T only has record of your original phone. The solution is to call AT&T tech support and tell them about the warranty replacement and have them fix it in their system. They have to manually replace the IMEI.
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wanglelele
Tutor
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5 Messages
5 years ago
I have a mobile phone that needs to be unlocked.
Its status shows that it was lost or stolen, but I am still using it.
Please help me.
Please contact me.
Waiting for good news.
Thank you very much.
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formerlyknownas
ACE - Sage
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117.2K Messages
5 years ago
@wanglelele I suggest you check other databases for blacklist status. If the phone is indeed blacklisted AT&T will not unlock it. I’m not sure how you’re still using it if it is blacklisted.
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