Explore & discover

Helpful Links

Not able to submit the unlock request

Tutor

Not able to submit the unlock request

Hi,

 

I have purchased non-contract locked iPhone SE from the AT&T store last year (09/Jul/2018) and I had the prepaid connection using that iPhone from 09/Jul/2018 onwards for about one year. Now I am planning to move out of US and would like to unlock my iPhone. When I try to submit the unlock request through https://www.att.com/deviceunlock/#/, I am getting the below error in Step 3.

"Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.".

I have verified the IMEI number multiple times in my iphone, but not able to submit the unlock request successfully.

Please help me to resolve the issue and to unlock my iphone.

379 Views
Message 1 of 10
Highlighted
Administrator

Re: Not able to submit the unlock request

Hello @mramasamy,

 

We'd be more than happy to take a closer look into why you're experiencing this issue while submitting an unlock request. We'll be sending you a private message to request account information shortly.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10

Re: Not able to submit the unlock request

I have also encountered this problem. Have you solved it? How is it solved?

Message 3 of 10
Contributor

Re: Not able to submit the unlock request

i would like to unlock my phone at & t whenever i try to go to step 2 it will display a message saying i have to wait 14 days... help me please

Message 4 of 10
Contributor

Re: Not able to submit the unlock request

i would like to unlock my phone at & t whenever i try to go to step 2 it will display a message saying i have to wait 14 days

Message 5 of 10
Tutor

Re: Not able to submit the unlock request

The problem was resolved by AT&T Community Specialist.

Message 6 of 10
ACE - Sage

Re: Not able to submit the unlock request


@iiiiiimael01 wrote:

i would like to unlock my phone at & t whenever i try to go to step 2 it will display a message saying i have to wait 14 days


  You cannot unlock a phone until it is past the return date.    

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 10
ACE - Sage

Re: Not able to submit the unlock request

@mramasamy 

@wanglelele 

 If your phone meets all other qualifications for unlocking, and AT&T still declines to unlock your phone, file an FCC complaint online 

https://www.att.com/esupport/article.html#!/wireless/KM1262649?gsi=qj1dlk

 If you were getting the message that your IMEI does not match an AT&T device, and your device was replaced by warranty or insurance, AT&T only has record of your original phone. The solution is to call AT&T tech support and tell them about the warranty replacement and have them fix it in their system.  They have to manually replace the IMEI.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 10

Re: Not able to submit the unlock request

Hello.

I have a mobile phone that needs to be unlocked.

Its status shows that it was lost or stolen, but I am still using it.

Please help me.

Please contact me.

Waiting for good news.

Thank you very much.

Message 9 of 10
ACE - Sage

Re: Not able to submit the unlock request

@wanglelele    I suggest you check other databases for blacklist status. If the phone is indeed blacklisted AT&T will not unlock it. I’m not sure how you’re still using it if it is blacklisted. 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 10
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support