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How to?

How do I set up basic voicemail if I forgot my password

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Accepted by Administrator (Administrator)
Accepted by davidbk
‎12-05-2018 11:13 AM

Re: How to?

Hello @EddieS68, and thank for reaching out to the AT&T community for help.


In order to reset your voicemail password, you must first log into your myATT app:

  1. Go to Account Overview > My Wireless
  2. Scroll and select the device you want to manage.
  3. Select Reset Voicemail Password and follow the prompts.
  4. You'll receive a temporary password via text message - use that to access your voicemail and change your temporary password to something more personal to you.

If you have AT&T prepaid, you can visit our Prepaid Voicemail Reset Article and follow the steps to reset and create a new voicemail password.

Also, feel free to access our Set up Voicemail Article to help create the voice greeting on your mobile device.


We hope this information helps you.


Dwight, AT&T Community Specialist

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