Explore & discover

Helpful Links

Adding a device

Highlighted
Contributor

Adding a device

 Currently, I have a prepaid plan with additional line that serves  the best. We currently pay $70 for unlimited talk text and data.
I was looking to add an iPad to my current account so that I can use autopay and multi line discount for 3 go plan for $15 additional.

ATT refuses to let me do it. What is the holdup here? Do you not want new business?

6,682 Views
Message 1 of 7
ACE - Expert
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎07-24-2019 10:28 AM

Re: Adding a device

Prepaid multiline accounts are for phones only. An iPad is a data only device, you can’t have a phone plan on it. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 7
Contributor

Re: Adding a device

I understand that, question is why ATT won’t do it if it brings money..
Message 3 of 7
ACE - Sage
Solution
Accepted by topic author
Accepted by User186
‎07-10-2019 11:42 AM

Re: Adding a device

You can add an iPad on a separate data connect plan.  

Q.  Why wont AT&T do it your way?  A.  Because they don’t have to.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 4 of 7
ACE - Expert

Re: Adding a device


@User186 wrote:
I understand that, question is why ATT won’t do it if it brings money..

These are the COMMUNITY forums, they don't tell us why.

Realistically, they decide that up high and probably don't tell most of their 250,000 employees.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7
Contributor

Re: Adding a device

Fair enough! It ain’t Burger King! 😊

Message 6 of 7
ACE - Expert

Re: Adding a device


@User186 wrote:
Fair enough! It ain’t Burger King! 😊

BK corporate doesn't likely tell the workers why they added Tacos or why they removed the Sourdough King either...

 

I miss my Sourdough King  Smiley Sad

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 7
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support