06-06-2018 5:38 PM
My phone ran out of service (I think the minutes expired after 90 days of inactivity).
I bought a $35 "AT&T PREPAID (formerly GoPhone)" card to add minutes to it.
When I turn the phone on, it says "SIM not provisioned MM #2". I assume this is because it no longer has service.
I've tried *888*<12-DIGIT-PIN> from the back of the card, and it doesn't work because I can't make a call.
I've tried 611, doesn't work for same reason.
I've tried att.com/myprepaid, using the phone number listed under Settings -> Phone Info, and that didn't work because the number isn't recognized. (The phone number must have expired too?)
Now that I've scratched off the back of the prepaid card, i'm pretty sure I can't return the card.
Please help me get my phone back in service! :/
06-06-2018 7:01 PM
You more than likely need a new sim and number from att if it's been that long since you used it.
06-06-2018 7:08 PM
This is a customer to customer forum. I can't exactly just pull up your account and check. And at&t stores give the Sims away for free.
06-06-2018 7:09 PM
06-07-2018 7:50 AM
If your account balance was $0 for more than 60 days, not only was your SIM card deactivated but your account was closed and your number lost. If that’s the case, your new SIM card will have a new number.