why is one phone on my family plan eligible for an upgrade discount but the other is not?

Highlighted
Tutor

why is one phone on my family plan eligible for an upgrade discount but the other is not?

I have a family plan with 2 phones on the plan.  We want to upgrade our phone ( obviously with the discount)  My phone is due 6/3 but my husbans isn't up until Septmember.  Has this happened to anyone? 

Message 1 of 6 (2,320 Views)
ACE - Expert
Solution
Accepted by topic author elmom0902
‎09-30-2015 1:39 AM

Re: why is one phone on my family plan eligible for an upgrade discount but the other is not?

If you had upgraded at the same time last time, Upgrades are dependent on how much is spent on each line. The primary line has the majority of the cost associated to that line. Depending on the amount associated to the primary line, the upgrade could be as soon as 12 to 18 months. On the secondary line, the upgrade will be at 20 months, a 2 to 8 month difference.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6 (2,319 Views)
Tutor

Re: why is one phone on my family plan eligible for an upgrade discount but the other is not?

oh... Thats stupid Smiley Mad lol...Thanks For the answer though... 

Message 3 of 6 (2,315 Views)
Former Employee

Re: why is one phone on my family plan eligible for an upgrade discount but the other is not?

Would it be better if everyone had to wait 24 months?

Message 4 of 6 (2,311 Views)
Tutor

Re: why is one phone on my family plan eligible for an upgrade discount but the other is not?

It would be better if that was explained when we upgraded to begin with.  I'm not saying that at the time we last upgraded that would have made a difference but it's still nice to know.  I shouldn't have to search to find that infromation it should be on the upgrade page. 

 

For us it might as well be 24 months I'm not going to upgrade until my husband does it's not fair of me to have a new phone and he is stuck with his old one because of some silly technicality. Especialy when we were going to make such a big change going from nonsmart phones without a data plan  to smartphones with 2GB each.  

Message 5 of 6 (2,303 Views)
Employee

Re: why is one phone on my family plan eligible for an upgrade discount but the other is not?

its in those documents you signed when you started service.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6 (2,296 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.