Explore & discover

Helpful Links

Wrong phone sent

Highlighted
Contributor

Wrong phone sent

Good Evening,

been trying to contact att as I was sent the i phone 8 and not the 8 plus. Clearly a misunderstanding that I want remedied asap please. Thank you

72 Views
Message 1 of 4
Administrator

Re: Wrong phone sent

Hi @4gabbies

 

Allow us to check this out for you!

 

Was the cellphone ordered online, in a AT&T store/Authorized retailer, or 3rd-party? Is the cellphone within the 14 day return/exchange policy? Have sent the device back for a return or exchange?

 

With more details you can provide, the better we can investigate!

 

Dwight, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Wrong phone sent

The phone was ordered online. I’m in Florida and the 14 days is the 15th and the 14th is a federal holiday so no mail. Help!! Why can’t a store help me out. Att is one aren’t they. I’m extremely disappointed and dissatisfied.

Message 3 of 4
Administrator

Re: Wrong phone sent

Hello, @4gabbies,

 

Thank you for reaching out to us on your order. For assistance with online orders, please contact our eCommerce department at 866.267.4510. They're available from 8am until midnight Eastern on Monday through Friday and from 8am until 8pm on Saturday and Sunday.

 

Have a great week.

 

James, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support