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Why is my order talking so long to ship?


Why is my order talking so long to ship?

It's been 4 days since the order was placed by a at&t employee and is being sent to the AT&T store so it's shouldn't be taking this long I was told it would take 2 days we ordered on the 31st a Friday so it should have been there Sunday or Monday but they still having shipt it yet, if there sending it from a Warehouse or something that's just dumb they should have just shipped it from another AT&T store somewhere around where I live.

Message 1 of 4
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎06-14-2019 9:52 AM

Re: Why is my order talking so long to ship?

Hello there @Branden418!


We can help you with that. Factors such as backorder devices or credit check (including what is available with AT&T services) can result in delay of shipping. Once your package is ready for pickup, you'll receive an email notifying you. Make sure to review Picking Up an Order In-Store. Also, feel free to check the status of your order by following these instructions.


We hope this info helps.


Lar, AT&T Community Specialist

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Message 2 of 4

Re: Why is my order talking so long to ship?

Is there anyway to go in and pick a different delivery type? like overnight or in store pick up? Because its been over 10 days of it being processed and the run around with so many different reps.

Message 3 of 4

Re: Why is my order talking so long to ship?

Did you ever receive your phone??

Message 4 of 4
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