07-27-2019 12:24 AM
My Samsung Galaxy S4 is having battery issues for a while so I called ATT yesterday about an upgrade & the rep said they have a Galaxy S9 for $10/mth for 30 mths. Great! I said I would like that. She said in order to get this promotion I would have to get a new number for a new line. I said What & why?? I said I just want to upgrade my fon! She said I can keep my number with my S4 but would need a new # for the S9. This makes no sense to me. After 1 hr on the fon with her & me needing a new fon, as it dies at various % of use, I stupidly agreed but now it makes no sense & will be hard to remember every company who has my present # which I've had for a very long time. I've been with ATT since before Cingular! The fon hasn't shipped yet as I just checked, but something is very wrong with this! I'm thinking of calling Cust Serv later but don't want to run the risk of it shipping. What should I do? Is something wrong with this scenario?? Just seems ridiculous! Help! Thx!
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07-27-2019 7:02 AM
You need a new line to get the promotion. If you want to just upgrade and pay full price for the S9, you can. It makes no sense to open a new line you aren’t going to use. You need to cancel that order, if possible.
07-27-2019 7:25 AM
07-27-2019 7:42 AM
No. At&t deals are published online and not open to interpretation.
You can buy a cheaper phone.
- edited 07-28-2019 12:09 PM
Hi, What does this mean, "not open to interpretation"? Thx.
It means that AT&T spells out the terms of the deal very specifically. No changes can be made or you don’t get the deal. That includes paying upgrade an activation fees if they’re part of the deal. Adding new lines if it’s part of the deal. Being on an unlimited plan if that’s part of the deal.
You cannot change anything.
This is why we strongly encourage people to read the deals and follow them to the letter.
07-28-2019 9:37 PM
08-02-2019 8:03 AM
08-02-2019 8:11 AM
I realized last night how hard it will be to notify every place that has my present old #
Your other choice is to get the new number and phone.
Port your number out to Google Voice ($20? one time fee) and forward it to your new number, then anyone who calls the old number will automagically get forwarded to the new number.
08-02-2019 9:58 AM
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