Explore & discover

Helpful Links

Why do I have to make a down payment to add a tablet


Why do I have to make a down payment to add a tablet

I'm new (30 or so days ago) to at&t. 22 year T-Mobile Customer, I'm finding things very different. I've never paid a down payment to add a tablet to my account, essentially we have 4 phones (3 Samsung 9s Galaxy's, 1 Note9) our plan is Unlimited Everything including data, with 15 GB of Mobile Hotspot per phone! I would like to add the Samsung Galaxy Tab S4, however it's wanting a $200 down payment? I have 2 issues with this. 1) last night it only wanted Sales tax of $54.85 as upfront charge 2) My Account currently has a $385 positive credit on it


What exactly is going on here at&t? 


I'd like my no money down, to make things right we covered the Sale tax on it and the overnight shipping so you can have it before the weekend Samsung Galaxy Tab S4 asap! Please let me know as soon as possible so  I can keep my 276,248 Member Social Media Community (Hard Core Followers) in the loop as to what I'm experiencing so far with our new cell and TV Provider! Cheers

Message 1 of 2
ACE - Expert
Accepted by topic author
Accepted by TheRedMamba
‎10-19-2018 7:54 AM

Re: Why do I have to make a down payment to add a tablet

The requirement to pay a down payment is determined by a credit check. Not sure why putting down a down payment is an issue, it does not change the final price you pay for the tablet and it just makes the monthly installment a little less but you won’t get that revoked posting here, this forum is not customer support. You need to call.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 2
Share this topic
Share this topic

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support