Explore & discover

Helpful Links

Want to upgrade to a refurbished iphone but account will not let me

Highlighted
Contributor

Want to upgrade to a refurbished iphone but account will not let me

I have an older IPhone and want to change to the IPhone SE.  I see availability on the website; however, when I try to upgrade, the system says no compatible products available.  However, if I go in as adding a new line, the phone is available!  Why can I not purchase and upgrade online?

242 Views
Message 1 of 2
Administrator

Re: Want to upgrade to a refurbished iphone but account will not let me

Hello @cjones557,


I apologize for any hassle the website is giving you.  We are happy to hear you want to upgrade your device!  We can help!


I couldn’t inform the cause of why it isn’t allowing you to choose the refurbished iPhone as an upgrade, but we can look into it for you.  Due to the nature of your situation, I will be sending you a Private Message to gather further details.  Please look for this message in your Forum’s inbox. 


Thanks!


Adam, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 2
Share this topic
Share this topic
All about the iPhone 8, 8 Plus & iPhone X. View iPhone 8, 8 Plus & iPhone X Help!
Additional Support