02-11-2019 9:20 PM
ATT is completely reneging on its responsibly to pay customers $200 for trading in a smartphone for an s9. We traded in 2 devices, an s7 and an s5. It took 6 weeks, with lots of correspondence back and forth, for them to decide to pay the full $200 for the s7 and now they are trying not to pay the s5. Had I known, I would NOT have "traded" in nor would I have gotten a new device, ESPECIALLY from ATT! I was going to use the $400 to pay the ATT cell phone bill (all the taxes and "upgrade" fees).
I am running out or patience so I will probably file a complaint with the FCC as well as the BBB or any other place I could think of that makes sense.
02-13-2019 9:08 AM
Good morning @zorachmspira,
We'd be glad to assist you. Our trade in support team will be able to assist you. You can reach them at 888-445-6005. Thank you.
Makaela, AT&T Community Specialist.
02-13-2019 5:51 PM
02-13-2019 6:31 PM
Read the offers: https://tradein.att.com/#/start-a-trade/discover-device-value
key words are “up to”.
The S5 is worth no more than $35. At&t has no trade in offer for a flat $200. The “up to” offer is the only one that’s public.
02-14-2019 7:03 AM
Thank you for informing us. We're glad to hear that you'll be receiving the AT&T Promotion Card for your trade in soon. Please let us know if there is anything else that we can assist you with.
Sean, AT&T Community Specialist
02-14-2019 7:15 AM
03-05-2019 6:52 PM
I FINALLY received rebate cards totaling the correct amount for the 2 phones I was trading in. What a shame that I had to go thru this to get the correct amounts. I hope every other ATT customer that had a problem raises a (rightful) fuss about it and gets what they were promised.