I pre ordered the Samsung Galaxy s10 plus because of the promotion for free ear buds, well it still hasn't been delivered more than 7 days later. I filed a claim but I can't get any answers from anyone about what's going on and it's been several days. I'm paying for a device I haven't gotten and hasn't even been delivered yet.
Thanks for your post. We can definitely help with your order status. It would be best for us to continue in private so we are sending a PM. Please reply to the PM from ATTCares located in your Forums inbox so we can get started. Thank you!
Kenneth, AT&T Community Specialist
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