Teacher
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13 Messages
Upgraded to an iPhone 7 - Box Came Empty!!!
I ordered an iPhone 7 to upgrade my iPhone 6 over the weekend. The package arrived today. The box felt very light, but the box was in pristine condition. No dents, holes, damage, no retaping, no breaks in the tape, etc. I opened the box, removed the paperwork on top, removed the two packing airbags from inside, only to see the bottom of the box. The iPhone wasn't in the box!
I called ATT, and they submitted a claim. That's all she could tell me on the phone...a claim has been submitted. She couldn't tell me if there was an investigaiton, how long it'd take, when they'd send me a new phone or how long it'd be, or if they'd even send me a new phone ,if I needed to still send my old phone in, which phone I'd be paying for, etc. She provided me with no information. I called FedEx and they refused to do anything and simply told me to contact the shipper.
So now I'm sitting here, on the hook for a brand new iPhone 7 that I didn't receive. I've read online that a lot of people had this happen with iPhone 4's and iPhone 5's, but haven't heard of anyone with an iPhone 7. Does anyone know the process for this? I'm so mad because I know I'm going to get screwed.
Anonymous
New Member
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25.7K Messages
8 years ago
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chazell29
Teacher
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13 Messages
8 years ago
The box was in pristine condition. Unless someone stole it and put the paperwork and packing pillows in a new box, I think ATT just forgot to put the phone it the box when they shipped it.
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jt212s
Professor
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1.1K Messages
8 years ago
Give the claim a chance to work out.
FedEx would've weighed the box when it was tendered to them, so it should be obvious when they investigate if something like that happened.
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Chevygirl88
Contributor
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3 Messages
8 years ago
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chazell29
Teacher
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13 Messages
8 years ago
Yeah, I plan on calling tomorrow too. I asked the rep for a confirmation of what she did, and she told me there was nothing she could send me. I was like, umm, what?
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chazell29
Teacher
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13 Messages
8 years ago
So I called back today and the customer service rep told me there is no record of talking ot anyone yesterday and that there is no case generated for the missing phone....unbelievable. So now he claims to have created one. This is why I'm mad, because I knew it was going to be a hassle. So I talked to the lady for an hour yesterday and she didn't even do anything.
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chazell29
Teacher
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13 Messages
8 years ago
Still no resolution. I call every day, I get a different answer every day. All anyone says is, oh I see the case is still being invetigated. When I ask how long that takes, I get 24-48 hours, 48-72 hours, 7-10 business days, I don't know, etc. Yet they won't send me a replacement phone unitl the case is complete.
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darthspader
Scholar
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337 Messages
8 years ago
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