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Upgrade to 11pro max

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Upgrade to 11pro max

I tried to do the BoGO deal for the iPhone 11 pro max. It stated one phone was ready for upgrade and the other if I PAid off I could keep and get the new one. So I paid that one off. It is showing I paid the one phone off on my bill but nowhere else and it is showing one 11 has been ordered but not the BOGO deal. Help! 

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Message 1 of 5
ACE - Expert

Re: Upgrade to 11pro max

You have to get a totally new line of service to get the free phone.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
ACE - Sage

Re: Upgrade to 11pro max

 You cannot upgrade 2 existing lines and get a buy one get one deal.  One must be new to At&t.    Please read what the website says regarding special offers and deals. 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 5
Contributor

Re: Upgrade to 11pro max

I did. But I still couldn’t figure out how to achieve all that. Last time
we had to go into a store. Was hoping to avoid that this time.
Message 4 of 5
ACE - Sage

Re: Upgrade to 11pro max

 You have to add a line to your account. This is done in your my ATT account .   Once you select to add a line it will direct you to adding a phone for the line. 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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