Contributor
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1 Message
Upgrade issues
I recently paid the the amount I owe in order to trade in and upgrade this morning at 11:30 but it is still saying I need to pay in order to upgrade. I would really like to know why because I wanted to get my upgrade today and I can't because the payment hasn't gone through but my boyfriend bill payment went through no problem and I paid it two hours later
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hey @Mstrimple1,
Good morning and welcome to the Community Forums! I love getting new devices, so I know how important it is to get this updated. I will be more than happy to assist you with this.
When we make payments to our account, it can take up to 24 hours to post on the account. We pull out the payments around 12:00 PM at night. We do apologize any inconvenience this may have caused you!
I will be sending you a private message to gather some additional information. If this payment is still not showing, please be on the lookout in your inbox for it.
I hope you have a great day, best regards!
Daniel, AT&T Community Specialist
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