Upgrade date changed

They also pushed back my update date from November to next April. I have decided to move to T-mobile at that time. We have to let them know they made a terrible decision, otherwise they would continue this again and again.

Then why did my plan continually show in my upgrade eligibility up to last week (November 6th) that my second line was eligibile on 11/12/2013, but when I walk into the store today they tell me we cannot upgrade until April 2014.  They have continually shown my second line as being eligible but now have changed it after this long?   Bull, if you published that date then you should be held to that date. I want to get rid of my daughter's Iphone since it keeps having phantom data charges and was going to use the secondary line in my plan that had the eligibility to change her phone.  I am sick of AT&T constantly teasing me with upgrade eligibility and then telling me we can't.

Thank you!! I wish I had screenshots of having November eligibility up until I actually went to upgrade by malfunctioning iPhone 4S on Black Friday(not smart I know, but my phone barely works and money is tight as of the moment). Waited 2 1/2 hours in line to hear, o you aren't eligible but no answer why. I had to google it when I got home. When I called customer service on Monday I was told by the rep there were never any notifications sent out and they have had numerous complaints. Oh and put on the phone with the most useless, uncaring supervisor one could possibly hire. I understand that your upgrade eligibility is not part of your contract, so therefore this is "legal". Just because it is legal, does not make it good business. And since I've seen my upgrade in writing numerous times and early upgrade was actually used as a tactic to get me to buy my phone with ATT, wouldn't that be false advertisement. And I don't want to hear about fine print, because purposeful deceptive marketing can also mean criminal charges against the company.

[Legal discussions are not permitted per the Guidelines]

---

@Mybluemeow wrote:

Thank you!! I wish I had screenshots of having November eligibility up until I actually went to upgrade by malfunctioning iPhone 4S on Black Friday(not smart I know, but my phone barely works and money is tight as of the moment). Waited 2 1/2 hours in line to hear, o you aren't eligible but no answer why. I had to google it when I got home. When I called customer service on Monday I was told by the rep there were never any notifications sent out and they have had numerous complaints. Oh and put on the phone with the most useless, uncaring supervisor one could possibly hire. I understand that your upgrade eligibility is not part of your contract, so therefore this is "legal". Just because it is legal, does not make it good business. And since I've seen my upgrade in writing numerous times and early upgrade was actually used as a tactic to get me to buy my phone with ATT, wouldn't that be false advertisement. And I don't want to hear about fine print, because purposeful deceptive marketing can also mean criminal charges against the company.

 

[Legal discussions are not permitted per the Guidelines]

---

got a notifcation in my billing statement, did you read your bill? As for the second - read the terms of service for the first time