Thank you!! I wish I had screenshots of having November eligibility up until I actually went to upgrade by malfunctioning iPhone 4S on Black Friday(not smart I know, but my phone barely works and money is tight as of the moment). Waited 2 1/2 hours in line to hear, o you aren't eligible but no answer why. I had to google it when I got home. When I called customer service on Monday I was told by the rep there were never any notifications sent out and they have had numerous complaints. Oh and put on the phone with the most useless, uncaring supervisor one could possibly hire. I understand that your upgrade eligibility is not part of your contract, so therefore this is "legal". Just because it is legal, does not make it good business. And since I've seen my upgrade in writing numerous times and early upgrade was actually used as a tactic to get me to buy my phone with ATT, wouldn't that be false advertisement. And I don't want to hear about fine print, because purposeful deceptive marketing can also mean criminal charges against the company.
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