Upgrade Conundrum...

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Upgrade Conundrum...

We switched from Bore-izon to AT&T in November 2010 for our wireless service.  Got two iPhone 3GSs, ported our landline number over to the primary phone and added another line, family share plan, etc.

 

For some reason, the second line is now cleared to upgrade but the primary number isn't upgradeable until August 7?  Since the account and phones were all opened/purchased at the same time WHY aren't both phones upgradeable at the same time?

Message 1 of 4 (1,528 Views)
Master

Re: Upgrade Conundrum...

It depends on the spending on each line. Are there features on the second line that are not on the first?

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Message 2 of 4 (1,526 Views)
Former Community Manager
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: Upgrade Conundrum...

[ Edited ]

In a family plan, the secondary line does have a different upgrade date than the main line so your scenario is normal.

 

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Message 3 of 4 (1,467 Views)

Re: Upgrade Conundrum...

The primary line costs more, so you get an early upgrade. The upgrade depends on how valuable you are to AT$T.
Message 4 of 4 (1,438 Views)
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