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Transfer eSim from iPhone XS Max to IPhone 11 Pro

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Transfer eSim from iPhone XS Max to IPhone 11 Pro

I will be receiving an iPhone Pro next Friday. Now I have an XS max with an eSim (don’t have the original QR bar code) I would like to transfer the line on an eSim basis to new phone, What would be the recommended procedure, steps?

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Message 1 of 11
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Accepted by Administrator (Administrator)
Accepted by davidbk
‎09-18-2019 7:17 AM

Re: Transfer eSim from iPhone XS Max to IPhone 11 Pro

 
Thank you for reaching out to us today. We'll be delighted to assist you.
 
Since you don't have the original QR code, you'll need to get a new eSim QR code from a store and activate it and the new device on the same line. Hope this helps!
 
Darais, AT&T Community Specialist

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Message 2 of 11
Tutor

Re: Transfer eSim from iPhone XS Max to IPhone 11 Pro

Ok, once I get it, can I move eSIM from phone to phone? What’s should be the procedure?

Message 3 of 11
Administrator

Re: Transfer eSim from iPhone XS Max to IPhone 11 Pro

Hello @pjboix,

 

We can definitely answer that question for you. Once you get the new QR code from an AT&T store, you can scan it to transfer the eSIM to another device. Let us know if this helps.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 11
Tutor

Re: Transfer eSim from iPhone XS Max to IPhone 11 Pro

So just scanning the QR into a new phone will transfer the eSIM from old phone (deactivating it) to the new one?

Message 5 of 11
Tutor

Re: Transfer eSim from iPhone XS Max to IPhone 11 Pro

My question point if the QR gets compromised, any one could transfer my number to another phone just scanning a picture?

Message 6 of 11
ACE - Sage

Re: Transfer eSim from iPhone XS Max to IPhone 11 Pro

@pjboix   Valid concern.  However since it does seem to work, your number may be safe. 

 

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Message 7 of 11
Contributor

Re: Transfer eSim from iPhone XS Max to IPhone 11 Pro

I have my originals QR code...   I scanned it.. and says it’s expired.    Now I am stuck waiting on delivery of a new code...  because tech support lied to me and said it would be emailed to me.   Horrible service and if I didn’t need ATT service for work, I would cancel.  

Message 8 of 11
Tutor

Re: Transfer eSim from iPhone XS Max to IPhone 11 Pro

Same happened to me, removed eSIM from old phone, waited for about an hour, then tried to scan the QR in new phone and got message it expired. So I had to go to an ATT store and get a new eSIM, after scanning the new QR my line become active on new phone.

Message 9 of 11
Contributor

Re: Transfer eSim from iPhone XS Max to IPhone 11 Pro

QR code once used cannot be transferred. You need to get a new one. Hope this helps.

Message 10 of 11
Contributor

Re: Transfer eSim from iPhone XS Max to IPhone 11 Pro

can I order a replacement eSim QR code card online?

Message 11 of 11
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