AT&T Community Forums

Tracking number not working on smart label

I recently sent my phone in when I upgraded and used the information and label sent to me when my new phone came in the mail. I have tried to use the tracking number for the past week and am unable to see where the package is. The tracking number says it is unavailable. I just want to make sure my phone arrives so I am not penalized.

Responses

ATTHelp

Community Support

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231.4K Messages

6 years ago

Hello @nurseryaf1,

Thank you for reaching out to the Community Forums with this question about device tracking. I definitely understand wanting to make sure the phone is received in the correct time frame, and I would be happy to assist in any way I can.

So I can get a better look at what is going on with the tracking number, please send me a private message to @ATTCares. In this response if you can include your full name, account number, and any tracking numbers; I would really appreciate it.

Have a happy holiday season!

Anthony, AT&T Community Specialist

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