Tutor
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10 Messages
The IMEI you entered does not appear to be an AT&T wireless phone or tablet
Hello, I'm trying to unlock a Moto Z on the AT&T Consumer Device Unlock Portal (https://www.att.com/deviceunlock/#/) page, I am getting this error when I tab out of the IMEI Number field and can't proceed with the unlock request:
Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)
I am absolutely 100% positive that I am entering the 15 digit IMEI number correctly. I am entering the IMEI number returned when I dial *#06#.
and I bought the cellphone with you guys, AT&T
Can you help me?
formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
The phone has an ATT Death Star boot animation? If not, it isn't an ATT phone.
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David606
Employee
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3.5K Messages
7 years ago
Moto Z is not an AT&T branded device. Last Motorola phones AT&T had were the Nexus 6 and Moto E/G/X series.
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2AB4182
Tutor
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10 Messages
7 years ago
I read another reply with the samd problem. Tha guy said that he send a FB
message to ATT, they asked for their name, model and IMEI, later he
obtained the code in a mail.
Could you help me? I'm 100% it is an ATT mobile.
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formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
Ah, not the US model, not sold by ATT US. This was sold by ATT Mexico, so you have to contact them.
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2AB4182
Tutor
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10 Messages
7 years ago
It does not helped me at all...
I did my research and found that compromised ATT people can helped me sending a private message with my info...
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2AB4182
Tutor
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10 Messages
7 years ago
But it says that control device is ATTMX and also, if I enter another sim, non ATT, it requested me the Unlock code.
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