Contributor
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2 Messages
Terms and Conditions Acceptance
I have spent a solid four hours today trying to compete my order by signing the terms and conditionsso it would ship for Christmas. I have gotten to a supervisor who supposedly got it fixed. I just went in to accept the terms and it STILL frigging says the phone number not recognized!!!!! This is the crap it did first thing this morning. I guess I'll be reporting AT&T to the Better Budiness Bureau after all. You want to talk about deceptive trade practices that's exactly what this is. They don't want to give any more free phones. I never thought I'd see the day that a company like AT&T would run a scam like this. You should be ashamed of yourselves!!
ATTHelp
Community Support
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231.5K Messages
6 years ago
Hello @KimberlyC,
Thank you so much for bringing this to our attention. This certainly is not the kind of experience we want for our customers. I’m sorry you are having difficulty with your recent order. I will be happy to help!
To get started, I will need a bit more information. Please send a private message to @ATTCares with your account details and a good contact number. Once I hear back, I will be able to look further into this for you.
I look forward to your response. Take care and have a great day!
Denise, AT&T Community Specialist
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