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isanchez0621's profile

Contributor

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1 Message

Thursday, August 27th, 2015 12:45 AM

Switching SIM cards to a new device

How do I go about switching my SIM card to a new device still on AT&T?

I tried just putting it in the new phone and turning it on, it worked for a little while, but the service seems to be gone now.

Community Support

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15.2K Messages

9 years ago

Hi there! @isanchez0621 Thanks for posting your concerns. I’m sorry to hear your new device is not getting service with your existing SIM.

 

 

It’s possible the SIM is not compatible with that device.

You can visit any AT&T company store to get a new SIM activated free of charge.

 

To locate your nearest store please go to www.att.com and select Store Locations & Appointments on the upper right of the site. From there you can enter your zip code and find your nearest store address, hours of operation and phone number.

 

 

Please ensure you take a valid photo ID for verification purposes.

 

Thanks!

Charise

 

 

Contributor

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4 Messages

9 years ago

went to att.com, clicked on stores, entered  zip,  NADA.   So--- once again, How does one locate a local store?.

ACE - Expert

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13.1K Messages

9 years ago

Try a different Zip Code from a bigger city nearby. Maybe there  isn't a store real close to you.

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