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Posted Oct 7, 2011
9:20:20 AM
Somebody tell me this isn't true

I called AT&T and spoke to a rep to find out why, suddenly, my upgrade date got pushed back three months.   I made no changes whatsoever.   She proceeds to ask me if I checked my upgrade date excessively?    ARE YOU KIDDING ME?  Because "some people check it excessively and that can cause it to get pushed back".    SERIOUSLY?   I tried to get her to explain that logic to me and she just kept reading off her little script that any changes such as changes in your account, late payment OR CHECKING Y OUR UPGRADE DATE EXCESSIVELY can cause it to be pushed back.   I kid you not.  

 

How can there be any logic to that, whatsoever?    First, I only check it a couple of times this year and secondly,  if I had OCD and checked it fifty times a day, what should that matter to AT&T?   Ridiculous that something like that should even be suggested to a customer. 

I called AT&T and spoke to a rep to find out why, suddenly, my upgrade date got pushed back three months.   I made no changes whatsoever.   She proceeds to ask me if I checked my upgrade date excessively?    ARE YOU KIDDING ME?  Because "some people check it excessively and that can cause it to get pushed back".    SERIOUSLY?   I tried to get her to explain that logic to me and she just kept reading off her little script that any changes such as changes in your account, late payment OR CHECKING Y OUR UPGRADE DATE EXCESSIVELY can cause it to be pushed back.   I kid you not.  

 

How can there be any logic to that, whatsoever?    First, I only check it a couple of times this year and secondly,  if I had OCD and checked it fifty times a day, what should that matter to AT&T?   Ridiculous that something like that should even be suggested to a customer. 

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Oct 7, 2011 9:48:07 AM
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Edited by jamileh on Oct 7, 2011 at 9:48:47 AM

Hi Lisahahaha, 

 

First, let me offer my sincere apologies for your support experience. Checking your eligibility date does not have any impact on the date itself. 

 

I'm happy to get you in touch with someone who can review your account and eligibility status with you. If you'd like to speak with someone, please send me a private message with your name, account info, phone number and the best time to contact you.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Somebody tell me this isn't true

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Oct 7, 2011 9:45:00 AM
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Lisahahaha wrote:

I called AT&T and spoke to a rep to find out why, suddenly, my upgrade date got pushed back three months.   I made no changes whatsoever.   She proceeds to ask me if I checked my upgrade date excessively?    ARE YOU KIDDING ME?  Because "some people check it excessively and that can cause it to get pushed back".    SERIOUSLY?   I tried to get her to explain that logic to me and she just kept reading off her little script that any changes such as changes in your account, late payment OR CHECKING Y OUR UPGRADE DATE EXCESSIVELY can cause it to be pushed back.   I kid you not.  

 

How can there be any logic to that, whatsoever?    First, I only check it a couple of times this year and secondly,  if I had OCD and checked it fifty times a day, what should that matter to AT&T?   Ridiculous that something like that should even be suggested to a customer. 


Lol, I'm pretty sure she pulled that one out of thin air. Smiley Very Happy


Lisahahaha wrote:

I called AT&T and spoke to a rep to find out why, suddenly, my upgrade date got pushed back three months.   I made no changes whatsoever.   She proceeds to ask me if I checked my upgrade date excessively?    ARE YOU KIDDING ME?  Because "some people check it excessively and that can cause it to get pushed back".    SERIOUSLY?   I tried to get her to explain that logic to me and she just kept reading off her little script that any changes such as changes in your account, late payment OR CHECKING Y OUR UPGRADE DATE EXCESSIVELY can cause it to be pushed back.   I kid you not.  

 

How can there be any logic to that, whatsoever?    First, I only check it a couple of times this year and secondly,  if I had OCD and checked it fifty times a day, what should that matter to AT&T?   Ridiculous that something like that should even be suggested to a customer. 


Lol, I'm pretty sure she pulled that one out of thin air. Smiley Very Happy

Re: Somebody tell me this isn't true

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Oct 7, 2011 9:48:07 AM
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Former Community Manager
Edited by jamileh on Oct 7, 2011 at 9:48:47 AM

Hi Lisahahaha, 

 

First, let me offer my sincere apologies for your support experience. Checking your eligibility date does not have any impact on the date itself. 

 

I'm happy to get you in touch with someone who can review your account and eligibility status with you. If you'd like to speak with someone, please send me a private message with your name, account info, phone number and the best time to contact you.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Hi Lisahahaha, 

 

First, let me offer my sincere apologies for your support experience. Checking your eligibility date does not have any impact on the date itself. 

 

I'm happy to get you in touch with someone who can review your account and eligibility status with you. If you'd like to speak with someone, please send me a private message with your name, account info, phone number and the best time to contact you.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Somebody tell me this isn't true

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Oct 7, 2011 10:15:04 AM
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Thank you.  I just checked with another rep, who told me that she saw nowhere that this was ever an  issue for AT&T.   The only reasons listed were  changes to the account's status, for which I had none.  My date was  then rectified.   I  had a feeling that the first rep was pulling that one out of nowhere, but I just wanted to be sure that at&t hadn't completely gone off the deep end.   Thanks for your reply. 

Thank you.  I just checked with another rep, who told me that she saw nowhere that this was ever an  issue for AT&T.   The only reasons listed were  changes to the account's status, for which I had none.  My date was  then rectified.   I  had a feeling that the first rep was pulling that one out of nowhere, but I just wanted to be sure that at&t hadn't completely gone off the deep end.   Thanks for your reply. 

Re: Somebody tell me this isn't true

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Oct 7, 2011 10:17:08 AM
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Former Community Manager

Happy to help and I'm glad to hear your issue was resolved. 

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Happy to help and I'm glad to hear your issue was resolved. 

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Somebody tell me this isn't true

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Oct 7, 2011 10:29:52 AM
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jamileh, I sent you a message. Can you please check it out, thanks.

jamileh, I sent you a message. Can you please check it out, thanks.

Re: Somebody tell me this isn't true

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