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mimisco4life's profile

Tutor

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6 Messages

Saturday, September 17th, 2016 2:15 AM

Samsung Galaxy Note 4 sm910a Firmware Manual download

Please I've been trying to download the firmware through Air, but it aways show me that update interrupted check the next 24hrs. Please what should I do? I'm currently on version 5.1.1 band 12. I need to upgrade to the latest

Community Support

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230.7K Messages

8 years ago

Hi @mimisco4life!

 

Nothing much more frustrating than not being able to get a phone updated. I understand that can be a pain and I’ll be happy to help!

 

To successfully complete the Over The Air Update, you’ll need to have active AT&T service on the phone and be in the service area with access to Wi-Fi.

 

If you meet this criteria and are still unable to get the update, resetting your phone will work wonders getting this fixed.

 

You’ll want to ensure your phone is backed up so you don’t lose any of your important data.

 

For steps on backing up your phone and resetting it, we have a handy Device Support tutorial that will show you how.

 

Once you’re there, please click on the Backup & Restore drop-down on the left for options to back up your data.

After that’s complete click on Troubleshooting also to the left and select Reset Device.

 

Once the phone has reset, you should have no problems getting the update.

 

Please let me know if this helps and have a great day!

 

Tim, AT&T Community Specialist

Tutor

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6 Messages

8 years ago

I'm in Nigeria, how can I have active at&t service on my phone? Please help me out.

Tutor

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6 Messages

8 years ago

How can I upgrade manually to 5.11 with a17 brandband. Or to version 6.0 please any link for that? Help samsung galaxy note 4 sm n910a

ACE - Expert

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23.9K Messages

8 years ago

You can't since your not in the us.

Community Support

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230.7K Messages

8 years ago

Hello @mimisco4life!

 

Thank you for your reply!

 

@GLIMMERMAN76 is correct, you will have to be connected to the AT&T network in order to perform the update. I do apologize for any inconvenience!

 

Next time you are in the US and connected to the network, you will be able to do this. Check out Update the software of the Samsung Galaxy Note 4 (N910A) for specific instructions!

 

Let us know if you have any other questions! Have a great day!

 

Kevin, AT&T Community Specialist

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