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Replacement phone broken

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Replacement phone broken

I filed an insurance claim and got a replacement phone but the replacement phone had a green pixel on the screen that wouldn’t go away so I think it’s a dead pixel. I noticed this the day I got the new phone am I able to get a replacement for this replacement phone that came to me damaged?

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Message 1 of 3
ACE - Sage

Re: Replacement phone broken

This is an issue between you and Asurion, not At&t.    Call them.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 2 of 3
ACE - Professor

Re: Replacement phone broken

@dariyose Your replacement phone has a warranty. Contact Asurion for a replacement.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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