- edited 07-16-2016 10:13 AM
Solved by: Go to Solution.
07-16-2016 7:27 PM
Congratulations on your new phone! I hope you enjoy it!
No need to worry, when you activate the new phone’s SIM card, you will retain the same number!
As far as the rest of your phone information goes, this will depend on the old and new device, but most phones can use our free AT&T Mobile Transfer Application, and move everything over wirelessly!
Thanks for reaching out to us, I hope you found that information useful!
Community Specialist EdwardL.
07-17-2016 4:46 PM
Thanks for the information!
I was more worried about the SIM card info such as the pphone number, but the information about transfering the phone's information in it's storage is good to hear as well.
02-26-2017 1:18 AM
02-27-2017 11:32 AM
Hi there @KyLunatik!
Thanks a lot for coming to this thread to get a resolution to your SIM card issue. I’d be delighted to assist you!
Once you activate a new SIM card, your phone number goes with it. There’s no need to complete a transfer process. Your SIM card provides service as well, so your plan will be recognized by the new phone. You can activate your SIM card online anytime at att.com/activate.
I hope this helped out! Take care, and have a great day!
Portia, AT&T Community Specialist