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Question about SIM cards

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Question about SIM cards

I am upgrading my phone, and my old phone uses micro-sim, while the new phone I am getting uses nano-sim. Is there any way to have information such as my phone number transferred over to the new SIM card so I don't have to get a new number? Or is there nothing that can be done? Just curious. Thanks in advance
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Accepted by mrpinkpigg
‎07-17-2016 4:44 PM

Re: Question about SIM cards

Hi @mrpinkpigg!

 

Congratulations on your new phone! I hope you enjoy it!

 

No need to worry, when you activate the new phone’s SIM card, you will retain the same number!

 

As far as the rest of your phone information goes, this will depend on the old and new device, but most phones can use our free AT&T Mobile Transfer Application, and move everything over wirelessly!

 

Thanks for reaching out to us, I hope you found that information useful!

 

Community Specialist EdwardL.


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Message 2 of 5
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Re: Question about SIM cards

Thanks for the information!

I was more worried about the SIM card info such as the pphone number, but the information about transfering the phone's information in it's storage is good to hear as well.

Thanks again!

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Re: Question about SIM cards

I am having the very same problem right now. Did you ever figure out how to transfer your phone number and account plan to the other sim
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Accepted by mrpinkpigg
‎02-27-2017 12:25 PM

Re: Question about SIM cards

Hi there @KyLunatik!

 

Thanks a lot for coming to this thread to get a resolution to your SIM card issue. I’d be delighted to assist you!

 

Once you activate a new SIM card, your phone number goes with it. There’s no need to complete a transfer process. Your SIM card provides service as well, so your plan will be recognized by the new phone. You can activate your SIM card online anytime at att.com/activate.

 

I hope this helped out! Take care, and have a great day!

 

Portia, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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