03-18-2017 8:35 PM
If you are a frequent visitor to the community, you’re probably aware of all the many resources we have available that show how to upgrade and activate your new phone or device. Thanks to your feedback, we wanted to simplify the AT&T Upgrade process and have all these great resources in one place! Now whether you have the latest iPhone, or you have the latest edible OS on Android (Nougat anyone?), we have you covered.
You can get robust support below for all your wireless needs. Most of these links contain information for both standard postpaid service and GoPhone prepaid service.
Still have questions? Make sure to comment below and we’ll do everything we can to assist.
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
Solved by: Go to Solution.
- edited 02-27-2018 9:03 AM by ATTCustomerCare
Now let’s help you get started on getting a new phone or service! As you are looking through all the links below, there are a few questions you’ll want to answer:
Answers to the above questions helps you determine if you’ll need help with transferring contacts, changing SIM cards, tracking orders, or setting up the device. Take a look at the following resources below:
Getting Started – Ordering and Tracking
Starting from scratch?
Already have a device, but it’s broken or not working?
It’s Here! - Activation and Setup
Was this a new device?
Did you get your device from a 3rd party or already own it?
I Need Help! - Support is a Click Away
We hope you find these resources helpful when purchasing, upgrading, or replacing your device. Please let us know how else we can help.
Tim, AT&T Community Specialist
03-22-2017 8:48 AM
OK. I have a used Samsung Gear S2 that I want to use a GoPhone Plan with. I was told by AT&T Chat "Sure!" only to have them retract that and say "Sure! ONLY IF YOU BUY A NEW SAMSUNG GEAR S2." Why cannot I do this with a used Gear S2? The nano SIM card is free. I only want to make phone calls and maybe text and do not require data access. If I cannot get a GoPhone Plan for this watch I will sell it and get an unlocked LG Urbane 2 W200A and then use TRACFONE service with it.
07-03-2017 8:36 PM
08-31-2017 9:34 AM
10-16-2017 10:24 AM
whats the rate when we add apple watches to our plan and how many can be added at the discount and how many phone lines are allowed.
10-19-2017 3:06 PM
Good afternoon @jeffreyiam!
My name is Anthony, and I am with the AT&T Community and Forums Team. From the information you provide it is my understanding, when you were added to the account your daughters employee discount stopped. I am sorry this happened and will be happy to look at correcting it.
In order to accomplish this, I would have to speak to you. I tried calling earlier today and left a voicemail message. Please respond to this private message with your time zone and a good time for me to reach you. This way I can happily reach out to you and make sure this issue is resolved.
Thank you for being part of the Community Forums, and have an awesome weekend.
Anthony, AT&T Community Specialist.
03-16-2018 12:26 AM
I paid for my selected account the same day I set up my device and it stillcis unactivated. I am still showing a zero balance.
05-26-2018 12:48 AM
I can honestly say that upgrading was in no way easy. I plyed off our phones to upgrade and placed the order to upgrade with puck up in-store. When I got to the store they told me that my drivers license with 3 Debt cards and food stamp card all with my name on it would not verify my identity. So they cancelled the orders and I placed another order to have it shipped to me. They took the payment for the order and I tracked it only to find out it was cancelled. Tried to find out why and no one could tell me. I didn't learn till I got the email ideas because they couldn't verify our identity yet they sent a text message to do so. So I called and placed the order, now 2 days from when I started, and it seems that it is going through. Now when I check the status I find the order still hasn't shipped. Not only has my order not shipped but I found out that even though I asked for brand new phones, I'm getting certified restored and being charged full new price. I don't see how this is an easy process because I've already spent almost a day trying to upgrade with no compensation and get to look forward to wasting more of my time to find out why I'm not getting new phones.
03-13-2019 1:53 PM
i hope you found him I know the once great untouchable iphone has changed and now they are TRCKY, I hope the talent of there young engineers can out last this terbuent time that any CEO may be having with his "Ship" i expect that apple will find it's way and Jobs can rest in peace"
05-29-2019 6:06 PM
I have Next with Buy one Get one offer. I am supposed to pay in 24 months (17 installment already paid) and the credit is in 30 months ( I pay $30 for 24 months and they credit me 23.34 in 30 months).
I am travelling so wanted to unlock the devices. I offered to pay the remaining installment in full. The stern reply, you lose the credit.
Why lose remaining credit? I am paying you in advance and also keeping the services. Not even asking for credit immediately, pay me in 30 months as originally planned so to ensure I have have AT&T services.
Is this customer friendly policy?