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Ordering and Activations Made Easy

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Ordering and Activations Made Easy

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Hello Everyone!

 

If you are a frequent visitor to the community, you’re probably aware of all the many resources we have available that show how to upgrade and activate your new phone or device.  Thanks to your feedback, we wanted to simplify the AT&T Upgrade process and have all these great resources in one place!  Now whether you have the latest iPhone, or you have the latest edible OS on Android (Nougat anyone?), we have you covered. Smiley Happy

 

You can get robust support below for all your wireless needs.  Most of these links contain information for both standard postpaid service and GoPhone prepaid service.

 

Still have questions?  Make sure to comment below and we’ll do everything we can to assist. Smiley Happy

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 9
Community Support

Re: Ordering and Activations Made Easy

Now let’s help you get started on getting a new phone or service!  As you are looking through all the links below, there are a few questions you’ll want to answer:

  • Do you currently have an account, or is this brand new service?
  • Are you adding an additional line to an existing account?
  • Are you upgrading your device from one you already have on AT&T Next or other AT&T Upgrade plan, or are you looking to replace one that is broken or defective?

 

Answers to the above questions helps you determine if you’ll need help with transferring contacts, changing SIM cards, tracking orders, or setting up the device.  Take a look at the following resources below:

  • Getting Started
  • Activation and Setup
  • Support and Help

 

Getting Started – Ordering and Tracking

Starting from scratch?

 

Upgrading?

 

Already have a device, but it’s broken or not working?

 

It’s Here! - Activation and Setup

Was this a new device?

 

Did you get your device from a 3rd party or already own it?

 

I Need Help! - Support is a Click Away

 

We hope you find these resources helpful when purchasing, upgrading, or replacing your device.  Please let us know how else we can help.

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 9
Contributor

Re: Ordering and Activations Made Easy

OK. I have a used Samsung Gear S2 that I want to use a GoPhone Plan with. I was told by AT&T Chat "Sure!" only to have them retract that and say "Sure! ONLY IF YOU BUY A NEW SAMSUNG GEAR S2."  Why cannot I do this with a used Gear S2? The nano SIM card is free. I only want to make phone calls and maybe text and do not require data access. If I cannot get a GoPhone Plan for this watch I will sell it and get an unlocked LG Urbane 2 W200A and then use TRACFONE service with it.

Message 3 of 9
Tutor

Re: Ordering and Activations Made Easy

I spent 9 hours yesterday on your horrible website trying to upgrade my plan, bundle directv, order 4 new phones and add 4 lines. WHAT A HUGE HASSLE! So..... I FINALLY get the order placed late last night and an email confirmation. Checked email all day today hoping to see order had shipped. Nothing. Log into my account tonight and WONDERFUL! There's a problem and if I don't contact you, you'll CANCEL my order!!!!! Hooray! You couldn't be bothered to CALL me? No email, no call, you couldn't even shoot me a text? Your customer service really seriously needs help.
Message 4 of 9

Re: Ordering and Activations Made Easy

I haven't found my answer yet please help
Message 5 of 9
Contributor

Re: Ordering and Activations Made Easy

WOW! I know what you mean, I never received a reward card from about a year ago, called all rewardcenter number they gave me called all the customer service numbers they gave me, only to get the same "it will be shipped within to 2-8 weeks, so sorry" & when the time came never received it. & after so many months you are no longer able to claim the incentive even though i called and never got it.
Message 6 of 9

Re: Ordering and Activations Made Easy

It will not be easy no matter how much thy lie!
Message 7 of 9
Contributor

Re: Ordering and Activations Made Easy

whats the rate when we add apple watches to our plan and how many can be added at the discount and how many phone lines are allowed.

Message 8 of 9
Administrator

Re: Re: Ordering and Activations Made Easy

Good afternoon @jeffreyiam!


My name is Anthony, and I am with the AT&T Community and Forums Team.  From the information you provide it is my understanding, when you were added to the account your daughters employee discount stopped.  I am sorry this happened and will be happy to look at correcting it.


In order to accomplish this, I would have to speak to you.  I tried calling earlier today and left a voicemail message.  Please respond to this private message with your time zone and a good time for me to reach you.  This way I can happily reach out to you and make sure this issue is resolved.


Thank you for being part of the Community Forums, and have an awesome weekend.


Anthony, AT&T Community Specialist.



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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 9
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