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Ordering and Activations Made Easy

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Ordering and Activations Made Easy

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Hello Everyone!

 

If you are a frequent visitor to the community, you’re probably aware of all the many resources we have available that show how to upgrade and activate your new phone or device.  Thanks to your feedback, we wanted to simplify the AT&T Upgrade process and have all these great resources in one place!  Now whether you have the latest iPhone, or you have the latest edible OS on Android (Nougat anyone?), we have you covered. Smiley Happy

 

You can get robust support below for all your wireless needs.  Most of these links contain information for both standard postpaid service and GoPhone prepaid service.

 

Still have questions?  Make sure to comment below and we’ll do everything we can to assist. Smiley Happy

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 12
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTMobilityCare
‎03-18-2017 8:39 PM

Re: Ordering and Activations Made Easy

Now let’s help you get started on getting a new phone or service!  As you are looking through all the links below, there are a few questions you’ll want to answer:

  • Do you currently have an account, or is this brand new service?
  • Are you adding an additional line to an existing account?
  • Are you upgrading your device from one you already have on AT&T Next or other AT&T Upgrade plan, or are you looking to replace one that is broken or defective?

 

Answers to the above questions helps you determine if you’ll need help with transferring contacts, changing SIM cards, tracking orders, or setting up the device.  Take a look at the following resources below:

  • Getting Started
  • Activation and Setup
  • Support and Help

 

Getting Started – Ordering and Tracking

Starting from scratch?

 

Upgrading?

 

Already have a device, but it’s broken or not working?

 

It’s Here! - Activation and Setup

Was this a new device?

 

Did you get your device from a 3rd party or already own it?

 

I Need Help! - Support is a Click Away

 

We hope you find these resources helpful when purchasing, upgrading, or replacing your device.  Please let us know how else we can help.

 

Tim, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 12
Contributor

Re: Ordering and Activations Made Easy

OK. I have a used Samsung Gear S2 that I want to use a GoPhone Plan with. I was told by AT&T Chat "Sure!" only to have them retract that and say "Sure! ONLY IF YOU BUY A NEW SAMSUNG GEAR S2."  Why cannot I do this with a used Gear S2? The nano SIM card is free. I only want to make phone calls and maybe text and do not require data access. If I cannot get a GoPhone Plan for this watch I will sell it and get an unlocked LG Urbane 2 W200A and then use TRACFONE service with it.

Message 3 of 12
Tutor

Re: Ordering and Activations Made Easy

I spent 9 hours yesterday on your horrible website trying to upgrade my plan, bundle directv, order 4 new phones and add 4 lines. WHAT A HUGE HASSLE! So..... I FINALLY get the order placed late last night and an email confirmation. Checked email all day today hoping to see order had shipped. Nothing. Log into my account tonight and WONDERFUL! There's a problem and if I don't contact you, you'll CANCEL my order!!!!! Hooray! You couldn't be bothered to CALL me? No email, no call, you couldn't even shoot me a text? Your customer service really seriously needs help.
Message 4 of 12

Re: Ordering and Activations Made Easy

I haven't found my answer yet please help
Message 5 of 12
Contributor

Re: Ordering and Activations Made Easy

WOW! I know what you mean, I never received a reward card from about a year ago, called all rewardcenter number they gave me called all the customer service numbers they gave me, only to get the same "it will be shipped within to 2-8 weeks, so sorry" & when the time came never received it. & after so many months you are no longer able to claim the incentive even though i called and never got it.
Message 6 of 12
Teacher

Re: Ordering and Activations Made Easy

It will not be easy no matter how much thy lie!
Message 7 of 12
Contributor

Re: Ordering and Activations Made Easy

whats the rate when we add apple watches to our plan and how many can be added at the discount and how many phone lines are allowed.

Message 8 of 12
Administrator

Re: Re: Ordering and Activations Made Easy

Good afternoon @jeffreyiam!


My name is Anthony, and I am with the AT&T Community and Forums Team.  From the information you provide it is my understanding, when you were added to the account your daughters employee discount stopped.  I am sorry this happened and will be happy to look at correcting it.


In order to accomplish this, I would have to speak to you.  I tried calling earlier today and left a voicemail message.  Please respond to this private message with your time zone and a good time for me to reach you.  This way I can happily reach out to you and make sure this issue is resolved.


Thank you for being part of the Community Forums, and have an awesome weekend.


Anthony, AT&T Community Specialist.



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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 12
Contributor

Re: Re: Ordering and Activations Made Easy

I paid for my selected account the same day I set up my device and it stillcis unactivated. I am still showing a zero balance.

Message 10 of 12
Contributor

Re: Re: Ordering and Activations Made Easy

I can honestly say that upgrading was in no way easy.  I plyed off our phones to upgrade and placed the order to upgrade with puck up in-store.  When I got to the store they told me that my drivers license with 3 Debt cards and food stamp card all with my name on it would not verify my identity.  So they cancelled the orders and I placed another order to have it shipped to me.  They took the payment for the order and I tracked it only to find out it was cancelled.  Tried to find out why and no one could tell me.  I didn't learn till I got the email ideas because they couldn't verify our identity yet they sent a text message to do so. So I called and placed the order, now 2 days from when I started, and it seems that it is going through.  Now when I check the status I find the order still hasn't shipped.  Not only has my order not shipped but I found out that even though I asked for brand new phones, I'm getting certified restored and being charged full new price.  I don't see how this is an easy process because I've already spent almost a day trying to upgrade with no compensation and get to look forward to wasting more of my time to find out why I'm not getting new phones.

Message 11 of 12
Contributor

Re: Re: Ordering and Activations Made Easy

I had I had same issue spent 3 hours on phone just to be frustrated and cancelled my order 😡

Message 12 of 12
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