03-18-2017 8:35 PM
If you are a frequent visitor to the community, you’re probably aware of all the many resources we have available that show how to upgrade and activate your new phone or device. Thanks to your feedback, we wanted to simplify the AT&T Upgrade process and have all these great resources in one place! Now whether you have the latest iPhone, or you have the latest edible OS on Android (Nougat anyone?), we have you covered.
You can get robust support below for all your wireless needs. Most of these links contain information for both standard postpaid service and GoPhone prepaid service.
Still have questions? Make sure to comment below and we’ll do everything we can to assist.
Solved by: Go to Solution.
03-18-2017 8:36 PM - last edited on 06-06-2017 7:29 AM by davidbk
Now let’s help you get started on getting a new phone or service! As you are looking through all the links below, there are a few questions you’ll want to answer:
Answers to the above questions helps you determine if you’ll need help with transferring contacts, changing SIM cards, tracking orders, or setting up the device. Take a look at the following resources below:
Getting Started – Ordering and Tracking
Starting from scratch?
Already have a device, but it’s broken or not working?
It’s Here! - Activation and Setup
Was this a new device?
Did you get your device from a 3rd party or already own it?
I Need Help! - Support is a Click Away
We hope you find these resources helpful when purchasing, upgrading, or replacing your device. Please let us know how else we can help.
Tim, AT&T Community Specialist
03-22-2017 8:48 AM
OK. I have a used Samsung Gear S2 that I want to use a GoPhone Plan with. I was told by AT&T Chat "Sure!" only to have them retract that and say "Sure! ONLY IF YOU BUY A NEW SAMSUNG GEAR S2." Why cannot I do this with a used Gear S2? The nano SIM card is free. I only want to make phone calls and maybe text and do not require data access. If I cannot get a GoPhone Plan for this watch I will sell it and get an unlocked LG Urbane 2 W200A and then use TRACFONE service with it.
07-03-2017 8:36 PM
08-31-2017 9:34 AM
10-16-2017 10:24 AM
whats the rate when we add apple watches to our plan and how many can be added at the discount and how many phone lines are allowed.
10-19-2017 3:06 PM
Good afternoon @jeffreyiam!
My name is Anthony, and I am with the AT&T Community and Forums Team. From the information you provide it is my understanding, when you were added to the account your daughters employee discount stopped. I am sorry this happened and will be happy to look at correcting it.
In order to accomplish this, I would have to speak to you. I tried calling earlier today and left a voicemail message. Please respond to this private message with your time zone and a good time for me to reach you. This way I can happily reach out to you and make sure this issue is resolved.
Thank you for being part of the Community Forums, and have an awesome weekend.
Anthony, AT&T Community Specialist.