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Polygon's profile

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1 Message

Wednesday, October 16th, 2019 2:21 AM

No Response/Missing credit - Integrated Solutions Consultant

When Directv was on our property last Fall to install upgraded equipment, an unsolicited Integrated Solutions Consultant showed up and convinced us to upgrade our phones and switch over our cellular plan to AT&T from Verizon with a promise that we would receive a gift card credit of $592.64 for turning in our old iPhones. He took our phones, never issued our credit, and hasn’t reuturned our voice, text, or email messages in close to a year. 

Who can we speak to in order to get our credit as promised? 

Community Support

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230.7K Messages

4 years ago

Hello @Polygon

 

We're sorry to hear about your previous experience with our customer service team. Allow us to be of assistance!

 

For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to our message with the requested account details.

 

Thank you.

 

Dwight, AT&T Community Specialist

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