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dewgal63's profile

Tutor

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4 Messages

Tuesday, January 17th, 2017 1:06 AM

My phone updated last night. Now no more Prime Video App

I have a problem with my phone. It updated last night and now Prime Video app disappeared and I can't get it to reload.  Any suggestions?  It's a ZTE phone

Community Support

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230.7K Messages

7 years ago

Hello @dewgal63!

 

Thank you for reaching out to us on the AT&T Community Forum! I can understand how not being able to useI would love to assist with this issue.

 

If this application went away after a system update, I would recommend visiting the Google Play Store to see if you are able to re-download the Prime Video app. If necessary, you can also try deleting the application, and then download it again.

 

I hope this information helps!

 

Jordan, AT&T Community Specialist

Tutor

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4 Messages

7 years ago

Thanks for the reply.  I did all of that (Prime Video is not available on Google Play), but I did do all of those steps through Amazon Underground.  Nothing worked. 

Community Support

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230.7K Messages

7 years ago

Hello again @dewgal63!

 

Thank you for the prompt response! Let’s take a look at a few more solutions.

 

Since the update, have you tried to reboot the phone? By turning the phone off and back on, many of the device applications can be refreshed to the new update.

 

Since the update of your software, you may need to re-register your device online in order for Prime video to work. You can re-register your device via this Amazon account link now. Click on “registered devices” to get started.

 

Also, what you can try is to relink your Amazon video/Prime features to your account. This will also refresh the feature to your phone. To get started, click here.

 

Let us know how these work out for you. We are always available! Have a great week.

 

Jordan, AT&T Community Specialist

Tutor

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4 Messages

7 years ago

It did not work.  

ACE - Expert

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23.9K Messages

7 years ago


@dewgal63 wrote:

I have a problem with my phone. It updated last night and now Prime Video app disappeared and I can't get it to reload.  Any suggestions?  It's a ZTE phone


what model is it?

Tutor

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4 Messages

7 years ago

It is a ZTE 958

ACE - Expert

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23.9K Messages

7 years ago

did amazon vid come preloaded?  IF it did ZTE's contract to have it on the phone could have ran out.

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