Tutor
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4 Messages
My phone updated last night. Now no more Prime Video App
I have a problem with my phone. It updated last night and now Prime Video app disappeared and I can't get it to reload. Any suggestions? It's a ZTE phone
Tutor
•
4 Messages
I have a problem with my phone. It updated last night and now Prime Video app disappeared and I can't get it to reload. Any suggestions? It's a ZTE phone
ATTHelp
Community Support
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230.7K Messages
7 years ago
Hello @dewgal63!
Thank you for reaching out to us on the AT&T Community Forum! I can understand how not being able to useI would love to assist with this issue.
If this application went away after a system update, I would recommend visiting the Google Play Store to see if you are able to re-download the Prime Video app. If necessary, you can also try deleting the application, and then download it again.
I hope this information helps!
Jordan, AT&T Community Specialist
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dewgal63
Tutor
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4 Messages
7 years ago
Thanks for the reply. I did all of that (Prime Video is not available on Google Play), but I did do all of those steps through Amazon Underground. Nothing worked.
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ATTHelp
Community Support
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230.7K Messages
7 years ago
Hello again @dewgal63!
Thank you for the prompt response! Let’s take a look at a few more solutions.
Since the update, have you tried to reboot the phone? By turning the phone off and back on, many of the device applications can be refreshed to the new update.
Since the update of your software, you may need to re-register your device online in order for Prime video to work. You can re-register your device via this Amazon account link now. Click on “registered devices” to get started.
Also, what you can try is to relink your Amazon video/Prime features to your account. This will also refresh the feature to your phone. To get started, click here.
Let us know how these work out for you. We are always available! Have a great week.
Jordan, AT&T Community Specialist
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dewgal63
Tutor
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4 Messages
7 years ago
It did not work.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
7 years ago
what model is it?
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dewgal63
Tutor
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4 Messages
7 years ago
It is a ZTE 958
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
7 years ago
did amazon vid come preloaded? IF it did ZTE's contract to have it on the phone could have ran out.
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