My order was messed up.

Hi @Cathyb89

Thank you for reaching out to us today. We'll be happy to review your order for you. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you.

Darais, AT&T Community Specialist

Don’t start with the PM request - please be real.  My partner and I went online and had the very same thing happen and even went in store today because originally we ordered on the 5th and got a pushed delivery dates 4 times (7-9, 9-12, 11-13, and finally the 23rd) and hung up on multiple times (including by 2 managers) spending over 4 plus hours on this issue today. I see you running to the aid of the lady above and we just got another email , after over 15 interactions today on the phone and at the store calling the at&t 611 line trying to get a tracking number or cancel the order. After being told multiple times that the order didn’t exist, was cancelled and wasn’t available until the 23rd and the tax would be refunded to the card charged today, we got an email around 7pm saying that they were shipping 2 orders (4 phones) now. These phones were not available earlier today, or all last week when we regularly followed up and got conflicting stories from each person we spoke with as to the state of our order. Now we may be charged double and for two additional lines we don’t need. Please help. I’m be never experienced such terrible  customer service and a total lack of accountability or ability to answer any questions.  I’m hoping a public forum will maybe elicit a response. I’m trying to give this company a lot of money over several years for a service and frankly now am very nervous about any business relationship with you at&t. 

(I sent this as a reply to the reply they sent you, how did it turn out?)

Don’t start with the PM request - please be real.  My partner and I went online and had the very same thing happen and even went in store today because originally we ordered on the 5th and got a pushed delivery dates 4 times (7-9, 9-12, 11-13, and finally the 23rd) and hung up on multiple times (including by 2 managers) spending over 4 plus hours on this issue today. I see you running to the aid of the lady above and we just got another email , after over 15 interactions today on the phone and at the store calling the at&t 611 line trying to get a tracking number or cancel the order. After being told multiple times that the order didn’t exist, was cancelled and wasn’t available until the 23rd and the tax would be refunded to the card charged today, we got an email around 7pm saying that they were shipping 2 orders (4 phones) now. These phones were not available earlier today, or all last week when we regularly followed up and got conflicting stories from each person we spoke with as to the state of our order. Now we may be charged double and for two additional lines we don’t need. Please help. I’m be never experienced such terrible  customer service and a total lack of accountability or ability to answer any questions.  I’m hoping a public forum will maybe elicit a response. I’m trying to give this company a lot of money over several years for a service and frankly now am very nervous about any business relationship with you at&t.