Installment plan

Hello @Jennifer7679!

Yes, you are correct. Once you pay off your Equipment Installment Plan (EIP) balance, you get to own your device, and you can even submit a Device Unlock Request if you were thinking of selling it to a non-AT&T customer.

To know the EIP balance, and/or pay it off, log into MyAT&T app and follow these steps:

1. Tap Continue to account details > menu . Or tap menu.
2. Tap Billing & payments. 
3. Scroll down and tap Manage your installment plan.
4. Tap the installment plan you want to manage.
5. Review the details and tap the Make a plan payment. If you do not see this option, you need to contact us to pay off the installment balance.
6. Read the important information, and tap the Yes, continue button.
7. Review the payoff amount and follow the prompts to enter payment information.
8. Review your payment information and follow the prompts to submit your installment pay off.  

For more important details on how to manage your EIP visit:
https://www.att.com/esupport/article.html#!/wireless/KM1011871

You can also explore your Upgrade Options and even order your new device by following these steps:

• Tap menu .
• Tap MyAT&T overview.
• Scroll down and tap Check upgrade eligibility.
• Upgrade eligibility options for each line on your account will be displayed.
• Tap the device you want to upgrade.
• Follow the prompts to select your new device, accessories, and features. We strongly recommend you add Device Protection to insure your new phone against damage and loss.
• Follow the prompts to check out and submit your order.

For more important details on how to check your Upgrade Eligibility visit:
https://www.att.com/esupport/article.html#!/wireless/KM1002380


Hope it helps!
Misael