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Htc one m9 marvelous marshmallow

Contributor

Htc one m9 marvelous marshmallow

When is att releasing the marshmallow update for the M9!?!?!?
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Message 1 of 28
Community Support

Re: Htc one m9 marvelous marshmallow

Hello! @

 

 

 

www.att.com/esupport/softwareUpdates.jsp for information on device updates.

 

Thanks,

 

Rachel A

AT&T Social Media Manager.

AT&T Customer Care

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For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 28
Teacher

Re: Htc one m9 marvelous marshmallow

Rachel,

  Are you aware that every other carrier has released the update for this phone already?  Can you give us any indication of when this may arrive on AT&T?

Message 3 of 28
Contributor

Re: Htc one m9 marvelous marshmallow

Yeah, I've really been underwhelmed with the lack of response from both parties. HTC and AT&T seem to be directing inquiries about this to each other in a not so lovely cluster circle.

Message 4 of 28
Contributor

Re: Htc one m9 marvelous marshmallow

This whole lack of update has made me quite angry!

On the one hand, it's only a phone.

One the other hand, this is a major update that EVERY other carrier has for the HTC M9!!!

Yes, At&T, you were beat out by T-Mobile, Speint, and the slowest update carrier of them all...Verizon. How embarrassing! Yet, you don't seem to care.

When I call AT&T, there are reps who have no idea what I'm even talong about!

One told me that Marshmallow was released for the M9 on Feb.25th. Another told me that it was released at this time LAST YEAR!!!

This is sickening!

The M10 will be out within a month or so. This whole fiasco has made my mind up to switch carriers.

Nobody cares. It's just plain sad...and quite pathethic.

Message 5 of 28
Teacher

Re: Htc one m9 marvelous marshmallow

Anyone from AT&T looking at these?  The only post is from someone that claims to be from AT&T and it the one and only post from that person. 

 

Is there an email list I can get on so I don't have to keep searching in disapointment?

Message 6 of 28
Teacher

Re: Htc one m9 marvelous marshmallow

I do have to correct myself... I clicked on the original poster.  He only had one post.

 

*Don't post with little sleep*

 

I still want to know where my update stands.

Message 7 of 28
Teacher

Re: Htc one m9 marvelous marshmallow

Another week has gone by and still no response from AT&T. Everyone else on every other carrier has had the update for a while now. Please show us AT&T that you care about your customers.

Message 8 of 28
ACE - Expert

Re: Htc one m9 marvelous marshmallow

@pbartman

 

att does not release update schedules...  Look at what happened with the note 5 a csr told someone in chat MM was coming out and it was a security patch....

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 28
Teacher

Re: Htc one m9 marvelous marshmallow

I can understand not giving schedules.  Things happen and they always do.  In this case the update has been relased everywhere, except AT&T.  I was looking for something like "We ran into an issue and we're working on it and hope to have it out soon."  I know you can't put a date on it.  Just knowing something IS in the works, and that it may come out soon.  At this point I feel the update has been scrapped and I shouldn't have left Verizon.

 

In some cases no news is worse bad news.

Message 10 of 28
Teacher

Re: Htc one m9 marvelous marshmallow

Another week down, still silence.

Message 11 of 28
ACE - Expert

Re: Htc one m9 marvelous marshmallow

There was a tweet that htc sent out that said by the end of april for ATT.

 

https://twitter.com/moversi/with_replies?lang=en

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 28
Teacher

Re: Htc one m9 marvelous marshmallow

Thanks for the update.

 

Still sad that AT&T is taking so long and they still haven't told their customers anything.  Communication is key to customer satisfaction and retention. 

Message 13 of 28
Highlighted
Guru

Re: Htc one m9 marvelous marshmallow

Yup.  Very true.  They may be trying a method of covering their own behind by not saying anything, but, at the very least they could give us a rough time frame like Mo with HTC has.  

Message 14 of 28
ACE - Expert

Re: Htc one m9 marvelous marshmallow


@pbartman wrote:

Thanks for the update.

 

Still sad that AT&T is taking so long and they still haven't told their customers anything.  Communication is key to customer satisfaction and retention. 


@pbartman

 

no carrier gives out update schedules..  It would be nice but its never going to happen.  Just like with HTC they said it would be out for ATT the start of march now they say april.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 28
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