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pjs344's profile

Tutor

 • 

7 Messages

Monday, August 14th, 2017 9:59 PM

Got my code for unlocking my Galaxy S7 Edge. But got the wrong unlock method

Att sent me the code and the wrong unlock method because you can't remove the battery on an S7. The other methods listed in the how to pdf did not have the G935A listed? So which one is the right unlock method for my S7 Edge G935A?  

Community Support

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230.7K Messages

7 years ago

Hello there @pjs344!


I am glad to hear your request was approved and you received the unlock code for your Samsung device.  I will be more than happy to help you complete the process!


Please follow the instructions below:


1.       Power device off > insert a non-AT&T SIM card and then turn it back on

2.       After this, the phone should prompt you to enter the unlock code

3.       Enter code

4.       Once completed, you should see the message Successfully Unlocked or Network Unlock Successful


I hope this information helps! If you have any other questions or need additional assistance, please don’t hesitate to let us know. 


Best regards,


Anabel, AT&T Community Specialist

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