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kcraft's profile

Contributor

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1 Message

Saturday, June 29th, 2019 12:19 PM

Firmware release for Sonim Xp8800

Hello, I have the Sonim xp8800 and would like to request a link to the firmware package for this device. Sonim has provisioned carriers to release these packages which is why I'm inquiring here about their release. Thank you for your support.

Community Support

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231.3K Messages

5 years ago

Hi, @kcraft,

 

We'd love to help with this. let's check to see if your Sonim meets the requirements so we know it can receive an update. Does it meet these requirements:

 

  • Is it an AT&T branded device?
  • Is it on AT&T's network?
  • Is it on a Wi-Fi connection?
  • Does it have the space to accept the update?
  • Does the device have at least 80% power?

If your device wasn't originally on the AT&T network, the update may fail. If your Sonim meets the requirements, you can follow the steps to manually perform the upgrade yourself.

 

Have a great week!

 

James, AT&T Community Specialist

ACE - Expert

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23.9K Messages

5 years ago


@kcraft wrote:

Hello, I have the Sonim xp8800 and would like to request a link to the firmware package for this device. Sonim has provisioned carriers to release these packages which is why I'm inquiring here about their release. Thank you for your support.


ATT only does OTA updates so your not going to get the update like you want it.

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