Exchange help with unopened Galaxy S4

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Contributor

Exchange help with unopened Galaxy S4

Hi, I just purchased the Samsung Galaxy S4 16 GB directly through AT&T. It is to arrive on the 8th and I just found out for 50 dollars more a 32 GB will be available on Friday. Well Ive called several local ATT stores and have been told no I can not exhange it unless its through the mail back to AT&T, Yes I can exchange it but must pay a 35 dollar restocking fee (which I thought was only for returns not exchanges ) and can pay the difference, and NO I can not return it to any other store other than a corportate store which will not charge me a 35 dollar fee but I have no Idea where to find one. Can anyone help clarify?

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Contributor

Re: Exchange help with unopened Galaxy S4

Anyone?
Message 2 of 5 (2,097 Views)
Expert

Re: Exchange help with unopened Galaxy S4

not sure you have a choice, and the return period is 14 days

 

http://www.att.com/shop/wireless/returnpolicy.html?#fbid=uYnZU1YWLoA?tab2

Message 3 of 5 (2,085 Views)
Former Employee

Re: Exchange help with unopened Galaxy S4

You have an other great option, for $50 you can buy a 64GB memory card, way better deal!)

http://www.amazon.com/SanDisk-MicroSDXC-Memory-Adapter-SDSDQU-064G-AFFP-/dp/B009QZH6JS/ref=sr_1_1?s=...

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Scholar
Solution
Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: Exchange help with unopened Galaxy S4

You can return it to a corporate store.  The return period is 14 days.  It must be in like-new condition and have all equipment and peripherals returned with it.  There may be a restocking fee.  

 

The returns policy is listed here:

http://www.att.com/shop/wireless/returnpolicy.html#fbid=oF4XtrKhkL-

"If you bought the device online at att.com or over the phone from AT&T, mail the device back to AT&T or bring it to any AT&T retail store during the applicable return period."

 

 

 

To find a corporate store you can search here:

http://www.att.com/maps/store-locator.html#fbid=oF4XtrKhkL-

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