For the mom who gives us everything - Mother's Day gifts that connects us.
Trade In and Get Rewarded!
HohimerKyle's profile

Contributor

 • 

1 Message

Thursday, May 18th, 2017 12:45 AM

Completing an unlock process

I was going though the process of unlocking my old phone, I just got a new one. So I received an email saying my phone was unlocked and to back up my old phone before erasing it. So if I already have everything on my new phone, can I just go ahead and erase the old iPhone? I know this is probably a stupid question, but I don't want to mess up and do something wrong! Thanks for the Help!

Accepted Solution

Official Solution

ACE - Expert

 • 

64.7K Messages

7 years ago

The instructions say to do a backup/restore but erasing the phone and setting back to factory settings also completes the unlock. Since you've already transferred contents to your new phone, no need to restore the old one.

ACE - Sage

 • 

117.2K Messages

7 years ago

I will guess it's an iPhone?   To complete unlock process, follow the directions given in the email.

 

Contributor

 • 

3 Messages

5 years ago

I have a problem I bought the phone on ebay as clean as it is tied to at&t and listed as lost ! What to do?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.