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Can I do a NEXT upgrade with a damaged phone?


Can I do a NEXT upgrade with a damaged phone?

Hello. I recently water damaged my phone. I am eligible for a upgrade but will At&t take the water damaged phone as a trade in to get another? This is urgent and I need to have a phone before tomorrow. The phone cuts on and off with no problem but the screen is totally blacked out.

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ACE - Expert
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎04-02-2016 1:02 PM

Re: Can I Upgrade?

AT&T will not take a damaged phone for a trade. If you are only eligible for a trade upgrade through NEXT, you will have to pay off your NEXT to upgrade.

If you are eligible for an upgrade, you do not need to trade in your phone for a new one.

This is a user to user forum. I am a user, just like almost everyone else on the site.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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