Contributor
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1 Message
Att oreo update battery drain problem
Samsung s7 edge. After att update to oreo, immediate battery drain issue. Went from using phone 6am till 10pm with 25% to 45% at 10pm. Now battery is below 20% at 5pm. This after dimming the screen and battery saver actions.
How do I go back to the earlier version that works without the need to recharge during the day?
ATTHelp
Community Support
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231.4K Messages
6 years ago
Hello @Mtsclsjcsmis,
Welcome to the Community Forums! Thank you for reaching out with your battery concerns. I will be more than happy to point you in the right direction.
When an update causes issues after being installed, there is a chance something went wrong with the install. I recommend performing a full factory data reset on the device and reinstall it. Here is an article for step – by – step instructions on how to complete this process.
If you have additional questions, please feel free to reach back out to us. Take care and have a great day!
Linda, AT&T Community Specialist
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jsouza1
Teacher
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15 Messages
6 years ago
This is not the answer. Several people seem to be having battery issues after updating their Samsung S7 devices to Android 8 Oreo. My device was upgraded without issue and I too have extremely poor battery life after the upgrade. There is something wrong with the software, not the upgrade process.
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busytiger168
Contributor
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1 Message
6 years ago
Factury Reset did not resolve the battery drain problem after recent update...
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senorv67
Tutor
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5 Messages
6 years ago
So, AT&T...What's the answer????? Factory reset is UNACCEPTABLE!!!!! In my phone, Android System is eating up my resources by at least 20:1 vs. anything else. This was not the case before your latest forced upgrade. So, again, what is the solution?
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