- edited 10-08-2019 12:14 PM by ATTCustomerCare
I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.
If you have an AT&T Protection Plan or want to check out what is available, know your options!
Filing A Claim
Visit our Claim Center. It is fast and simple! You can even set up an alternative shipping address!
Declining Deductible allows you to save up to 25%-50% off your standard deductible if you are claim-free for at least 6 months at no additional monthly cost to you. Wondering what to expect or what your deductible will be? Check out our claim process.
Once your claim is approved, it may take 3-5 business days for your device to arrive.
Thinking about getting an AT&T Protection Plan? Know your options! Click on the links below for more information regarding pricing and options! Don't forget a case for added protection!
|Multi-Device Protection Pack||Mobile Protection Pack||Mobile Insurance|
1. Go to Account & services > My wireless.
2. Scroll to My Devices and select the device you want to manage.
3. Select Manage device & features > Get features for your device.
4. Scroll down and select a device protection option.
5. Follow the prompts to complete your change.
Note: You only have 30 days to enroll from activation or upgrade.
Frequently Asked Questions:
• What is the cost of a screen repair?
• How many claims can I make?
• What devices are eligible?
• Answers to many other common questions
Visit our support page to get the answers to the questions above and more!
-ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
Solved by: Go to Solution.
08-02-2017 1:43 PM
Did you drop your phone? Is it not turning on? Did you step on it or did your dog use your device as a chew toy? Not to worry, if you have an AT&T Protection Pack, we have you covered! Check out the article above!
-ChrisZ, AT&T Community Specialist
08-19-2017 7:54 PM
NO one is taking responsibility!!! The store representative sold me an Otter Box case as well as glass screen protector. A week after having the phone, it fell 21" off a nightstand, the screen protector popped off in one piece and the screen cracked. Found out the store rep didn't install it properly and they refuse to cover the deductible. $225!
No one will accept responsibility!
Store says call AT&T. AT&T says call the store! Round and round...
Shame on you AT&T. I've been a customer for over 10 years.
11-28-2017 10:30 AM
my kyocera hydro shore is working. all the notifications come through and everything.But the screen will not come on even when the phone is on. so i was wandering how could i replace the device since it is still under warranty or how could i fix this a hardreset didnt work and i cant see anything on the screen due to it not coming on, in order to do a master rest. so if you could please help me that would be great.
P.S. i use my phone for my schools work. so the sooner i get it fixed the sooner i can get back on track.
03-16-2018 4:29 AM
Hey I don't know what's going on I called you get DirecTV and internet was on the phone for over an hour. I wanted to do the triple package so they transferred me to cell phone I asked if I can keep my old number 1 hour and 20 minutes on hold. I still don't got no cell service and the TV and internet scheduled to be hooked up I need that cancelled I don't have no more time to waste on the phone on hold
05-27-2018 5:34 AM
Hey, I was wondering if we have to return the broken phone after we received a new one please respond as fast as possible.
- edited 11-20-2018 12:50 AM
A few months ago I called AT&T about a voicemail issue on one of my lines. They said they would remove the visual voicemail and put it back on, reset the password and hopefully that would get it working. Well it appears they not only remove the visual voicemail but they also removed my insurance. They added the visual voicemail back on and for that month I’m being double charged but did not put the insurance back on. In the visual voicemail still does not work. Today’s the phone was dropped and I need to use my insurance I’ve been paying for, but since it was removed it cannot be added back on if it’s more than 30 days after having the phone. So the rep messed up by removing it in the first place because it cannot be added back on, did not tell me that it was removed, and I’m stuck with a broken phone. Any suggestions?
12-01-2018 6:01 PM
I really feel for you on that. Have you tried to talk to a supervisor on the phone with your insurance? I would try and hope for the best. Good luck.
06-22-2019 7:32 AM
T&t will not fix my phone and i have insurance. Im behind on bill but been unable to use phone due to its broken and services were suspended then cancelled. They wont lower bill or just allow me to pay next payment only. I cannot get caught up nor replace phone!